NRF 2019 Recap
This week’s National Retail Federation Conference brought together over 38,000 attendees from around the world. The transformation of the retail...
Hot off the Presses - The 2019 Restaurant Ops Report
The race to win the loyalty and trust of customers in the restaurant industry is a team sport. Victory is contingent upon chain operations leaders...
The Operations Execution Gap: Marketing (Part 4 of 4)
To drive excitement for their brand and keep foot traffic high, restaurant operators rely heavily on designing and successfully executing their...
The Operations Execution Gap: Employee Accountability (Part 3 of 4)
The success of chain operators is contingent upon field and store employees carrying out key operating procedures. If these critical, customer-facing...
The Operations Execution Gap: Food Safety (Part 2 of 4)
Our recent survey of nearly 90 restaurant chain operators revealed that only 50% of restaurant operators were confident in their ability to identify...
The Operations Execution Gap: New research shows restaurant chains struggling to connect strategy to store-level experiences (Part 1 of 4)
This is part 1 of our 4-part blog series discussing the results of our restaurant industry research survey . Stay tuned in the coming weeks to learn...
NACS 2018 - Join Us in Las Vegas
NACS 2018 is right around the corner! Since its founding in 1961, NACS has brought together top convenience and fuel retailers in the industry -- This...
Food Safety Education Month - 5 Standards to Uphold
September is National Food Safety Education Month. This is an incredibly important topic, especially for restaurant owners. According to researchers...
The "Last Mile" Execution Challenge
Pasting up your toothbrush with minty fresh Colgate, but falling short of running the bristles over your pearly whites does not result in clean teeth...
How to Control Labor Costs from Eating into your Restaurant Profits
Labor costs continue to rise fast and furiously. Between higher wages, larger turn-over, and several other factors that are seemingly out of the...
Pressure on Loss Prevention Continues to Increase as Shrink Remains High
Operators are increasingly focused on loss prevention, and for good reason - shrinkage continues to be a billion dollar problem in retail. Products...
Tips on How to Avoid 3 Issues That Set-Up Franchisees for Failure
The relationship between a franchisor and a franchisee is much like any other human relationship. You want to strive for a healthy, co-dependency...
Hurricane Preparedness - Is Your Business Hurricane Ready?
Hurricane season is once again upon us. Very little is safe from the wrath of battering winds and rain. Businesses need to prepare for, and attempt to...
Restaurant Brands Driving Customer Loyalty through Consistency
Restaurant customer loyalty, also known as brand loyalty, can be difficult to quantify and correlate. That may be because loyalty is based on human...
Decentralized Decision-Making with Centralized Operations in Retail
The great paradox of decentralized decision-making in retail operations is that you still need a centralized platform to manage tasks. You can’t...
How to Conduct a C-store Foodservice Safety Audit
As the convenience store foodservice channel continues to expand and evolve, retailers have an increasing responsibility to maintain impeccable food...
Case Study: KFC Uses Zenput to Create a Consistent Customer Experience
Of the Top 25 restaurant chains in America, KFC stands out as the brand with the longest history. It’s also a brand that now faces aggressive...
Focus on the 2018 Foodservice Trends That Are Within Reach
It’s time for convenience stores to become operationally self-aware. What changes can be made in this year to execute better at the store level? Can...
Zenput Customer Recognized for Cleanest Restrooms
Congratulations to our customer, MAPCO, for having the cleanest restrooms in the state of Alabama! As reported by USA Today, this recognition came...
No Retailer Can Be Everything To Everyone
Sometimes you come across a study or analysis that holds a universal truth for the retail world. Acosta’s recent Hot Topic Report, Trip Drivers: Top...
Restaurant Franchise Brands are Going Mobile. Why?
According to a survey conducted by TD Bank , more than half of restaurant franchise owners and franchisors (59%) plan to integrate mobile apps and/or...
How to Verify Promotional Rollouts
When retailers or restaurant operators need to verify promotional rollouts like Limited-time Offers, time is of the essence. Limited-time offers are...
This Disruptive Retail Technology Is Already in Your Stores
When you hear the phrase “disruptive retail technologies”, you probably think of touchscreens, mobile ordering apps, drive-thrus with digital signage...
Top 3 Food Safety Challenges and How to Address Them
Scheduling training time, verifying the effectiveness of training, and organizing refresher training are the three biggest food safety training...