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In 1968, a Dallas man and Docutel employee named Don Wentzel was standing on line at his local bank, trying to cash a check. The line was long and his...

Historically, the retail and convenience store industries have seen tremendously high turnover. According to Doug Fleener, author of “The Profitable...

You’ve heard the phrase “fake it till you make it.” It’s the idea that in order to be successful, you must exude confidence, even if things are...

Franchise management should come down to the basics: maintaining a clean, safe and orderly environment for your customers. Are you familiar with the...

Photo via Flickr Convenience stores operate in a highly competitive environment that shows no sign of easing up or slowing down. Traditionally, motor...

The traditional payments industry is on the brink of great change. While cash transactions in the United States are declining, debit card transactions...

In our previous blog post, we addressed the limitations of using mystery shoppers to conduct retail audits. It’s a point worth reiterating when...

Q: Why are regular inspections of your franchised locations important? A: It’s how a brand maintains consistency. Simply put, consistency is crucial...

There are more than 123,000 convenience stores selling fuel in the United States, according to the 2017 NACS Retail Fuels Report. U.S. gasoline demand...

Encouraging managers to use their mobile devices to input data and share photos can save time and effort throughout your organization. Saving time...

Last-minute holiday shopping in a convenience store is no longer a punch line – it’s practical for busy consumers. As a retailer, why not cash in...

Congratulations! You’ve perfected your retail planograms – the visual representations of where you intend to position products in the store or on the...

How are your stores performing on critical areas like cleanliness, brand standards compliance, and safety? If you are a retail executive, you ask...